Not working

My Disney app hasnt worked in months. Just get a blue screen, no error messages, no login request, nothing. Uninstalled and reinstalled, when it asked me to pick a provider it said Comcast/xfinity didnt permit single app use. Uninstalled and reinstalled again, now cant even get passed the blue screen. My daughter loves to watch Disney Jr, but guess we wont be using this anymore.

ice_mistress69 about Disney Junior - TV & Games, v5.5.1